1. General

The following general terms and conditions of business are valid for all contracts, deliveries and other services. We herewith explicitly contradict different regulations of the contracting party. All collateral agreements require a written confirmation on our part.

plastikhaar is entitled to change or complete these general terms and conditions of business including all the possible enclosures with an appropriate period of notice any time.

Orders that were received before are dealt with according to the still valid old general terms and conditions of business.

2. Range of goods

Our range of goods is not binding. Small differences and technical changes with regard to our illustrations or descriptions are possible. The respective catalogue becomes invalid with the publication of a new edition.

3. Prices

The terms of payment and delivery of plastikhaar are also listed in detail in the order form. A surcharge for small-volume purchases of 5.- CHF is added to orders below 50.- CHF.

Changes in prices that are necessary because of changes of customs duties, import and export charges, price fluctuations, allocation products, current prices etc. are reserved. Articles concerned by the changes in prices are marked with a * in the invoice. It goes without saying that the return of products in the original state is possible.

4. Payments

Swiss customers:

PayPal IPN (credit card)

I have a PayPal account: The shop automatically initiates the payment, and takes one directly to the PayPal website. The order is processed by us as soon as the payment is confirmed and completed. E-checks or PayPal bank transfers remain pending until the definitive payment has been received. PayPal payments are settled in Swiss francs.

I have no PayPal account: The payment by credit card is simply and safely with PayPal. You do not have to open an account for this purpose. As soon as the shop forwards you to the PayPal webpage, just click on: I don�ft have a PayPal account, afterwards you will be redirected from this webpage to the familiar credit card payment program. Enter all data, confirm them and the order is dispatched on the spot. PayPal payments are settled in Swiss francs.

Invoice:It will be dispatched with an orange payment order and is payable within net cash 30 days. If the invoice is forgotten, then we will send an account statement with an overview of the open amount. If the invoice remains unpaid further on, we will send a 2nd reminder with a reminder charge of 5.- CHF. The 3rd reminder will be a registered mail, and this is to be paid with a reminder charge of 10.-CHF. In the case of any problems during the payment of invoices, please contact us at an early stage, so that we can find a solution together. Thereafter, the open invoice will be forwarded to our debt collection partner.

International customers:

PayPal IPN (credit card)

I have a PayPal account: The shop automatically initiates the payment, and takes one directly to the PayPal website. The order is processed by us as soon as the payment is confirmed and completed. E-checks or PayPal bank transfers remain pending until the definitive payment has been received. PayPal payments are settled in Swiss francs.

I have no PayPal account: The payment by credit card is simply and safely with PayPal. You do not have to open an account for this purpose. As soon as the shop forwards you to the PayPal webpage, just click on: I do not have a PayPal account, afterwards you will be redirected from this webpage to the familiar credit card payment program. Enter all data, confirm them and the order is dispatched on the spot. PayPal payments are settled in Swiss francs.

Invoice:Please note that invoices for international customers means prepayment in any case. Payment on receipt of order is granted only to customers who very often place orders and always pay on time. If an international order is placed with the payment option of invoice, then the amount and our account data are sent by e-mail. The order is dispatched as soon as the receipt of the payment is confirmed or the amount has been paid into our account.

For customers from the EU, the easiest way is to transfer the amount in Euro to our German savings banks account. Please note that all arising bank service charges are not borne by us!

Our German account data:

Account number: 1000268043
Bank code number: 68452290

Account holder: Sara Hochuli
Savings bank Hochrhein
Waldshuter Str. 9
D - 79725 Laufenburg

IBAN: DE87 6845 2290 1000 2680 43
BIC: SOLADES1WHT

Otherwise, please transfer the payment in Swiss francs to our Swiss bank account. Please note that all arising bank service charges are not borne by us!

Credit Suisse
8070 Zurich

Account number: 576807-30-2
Clearing number: 4860

IBAN number: CH78 0486 0057 6807 3000 2
Swift: CRESCHZZ80G

Plastikhaar Sara Hochuli
Aemtlerstrasse 32
8003 ZURICH SWITZERLAND

No payment by: Check, Money Order, Remittance in cash or Western Union.

In case of delay we are entitled to refuse all deliveries to the customer, also from other contractual relationships.

We are not liable for any damage caused by non-delivery.

5. Dispatch/Shipping:

The shipping charges are calculated according to the guidelines of Swiss Post. The delivery to an address other than the billing address are also possible.

The packing charges are added to the shipping charges.

We send deliveries abroad as parcels. In principle, the shipping charges depend on the weight of the parcel and on the respective country.

Switzerland:
B-mailing service: 2-3 days, tracing of package is possible
A-mailing service: 1 day, tracing of package is possible

6. Reservation of delivery

Products in stock (we are not liable for transport problems) are shipped within 2 days. If the product is out of stock at the time of order, we try to deliver it as soon as possible.

If the impossibility to deliver is based on inability of the producer or our supplier, the customer can withdraw from the contract provided that the agreed delivery date has exceeded more than a month. Claim for damages because of delay or impossibility, respectively non-fulfilment, also those that arose within the withdrawal from the contract, are impossible.

Delivery dates have to be agreed in writing. The deadline is met if the delivery takes place before the expiration of time. All agreed terms of delivery are valid, subject to correct and timely self-delivery. The delivery time is appropriately prolonged for measures on the basis of loss of working hours (strike/lockout), statutory and official orders (import/export restrictions), or circumstances beyond one�fs control. Claim for damages in case of non-compliance are impossible.

It�fs left up to us to carry out only part of the delivery provided that this appears advantageous for a quick completion. We are entitled to carry out only part of the delivery provided that nothing else has been explicitly arranged. Partial deliveries are valid for obligations to pay, passing of risks and guarantee obligations as independent deliveries. The customer is not entitled to refuse independent partial deliveries. Should an article not be available for the short term, we decide according to our own choice whether a subsequent delivery is carried out, respectively whether the article is marked ?please order again" in the invoice.

7. Liability

Plastikhaar assumes no liability concerning the dispatch of goods. Plastikhaar grants no compensation for loss or damage during transport.

8. Right of return and guarantee

Goods on order cannot be returned, with the exception that the good possesses a manufacturing error or the wrong product was sent by us. No guarantee and responsibility is taken for the correctness of information such as the colors in the Plastikhaar online-shop. We recommend the color rings of Plastikhaar for customers who order a lot of hair.

9. Passing of risks

The risk passes to the customer with plastikhaar shipping the goods.

10. Liability for defects

plastikhaar guarantees that the sold goods are free of material defects and manufacturing defectives at the time of passing of risks.

At the arrival of the goods, the customer has to examine them for defects and quality immediately. Open as well as hidden defects have to be reported to us in written within 10 days after discovery. If you discover defects please inform us immediately. We will then try to repair it, to have the article exchanged by the producer or to terminate the sales contract according to your wishes, according to the type of defect, respectively to your information. If the latter is the case we refund you the purchase price, provided it has been paid yet, of course.

If the circumstances require a return, the complained article has to be sent in sufficiently stamped and with a copy of the invoice. The guarantee is not valid for normal wear and tear. The guarantee becomes void if the customer changes the delivered goods.

11. Reservation of title

We reserve the property right of the goods until all claims, including secondary claims, have been completely paid. In case of behaviour contrary to the agreement we are entitled to demand back the goods. If the goods are further processed, respectively mixed with other goods, we gain co-ownership of the new goods. The right of return is ruled out in this case. The place of jurisdiction is Zurich.

12. Data storage

We inform you that the necessary data are processed and saved by means of an EDP system within the context of the business processing. Of course, personal data are treated confidentially.

13. Hyperlinks in this range of goods

plastikhaar explicitly dissociates itself from the content of all the linked internet pages.

14. Place of jurisdiction

For both parties, the place of execution and jurisdiction is the domicile of plastikhaar. Only the Swiss Law with place of jurisdiction Zurich is valid.

plastikhaar webshop
schoffelgasse 3 / niederdorf beim rüdenplatz
8001 zurich
switzerland

tel +41 43 344 09 05
fax +41 43 333 07 45

sara@plastikhaar.com